FAQ

Do I need a PayPal account?


No, you can pay directly with your debit or credit card without creating a PayPal account.

What is your return policy?

ALI-LAB are happy to offera 14-day money back guaranteeon all orders that are returned unused.

How do i request a return?

  • To request a return of your order please contact our Customer Support Team at info@ali-lab.eu , or leave a message in the Chatbox available on Contact page of our website.
  • Our support team will provide you with a return form in order to proceed with your return.

How do i cancel my order?

Please note, if for any reason you wish to cancel an order please act promptly. Our order processing is a speedy transaction, and new orders usually leave our depots on the same day. If your order has already been shipped, please allow us time to recall and refund it for you. In the first instance please email us at info@ali-lab.eu

, or use theChatbox available on the Contact page of our website.

Do you ship internationally?

Shipping is Across Selected Country:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.

  • If your country is not stated above, please reach out to us. When possible, we may offer other shipping options.

How long does shipping take?

When you order with www.ali-lab.eu you will be able to choose between the following delivery options: 

  • GLS: delivery takes between 3-6 business days.
  • UPS Standard: delivery takes between 1-4 business days depending on your country zone (see below detailed zone delivery).
  • UPS Express: when choosing this delivery option, your order should typically arrive within 24-48 hours depending on your country zone.

When will my credit appear on my credit card?

Once we receive your returned product and approved, your refund will be processed. Please allow2-5 business daysfor any returned funds to arrive in your account.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email.

Do i have to pay the cost of return?

  • Customers returning products would be required to arrange and pay for the shipping back to the hub where it was dispatched from.
  • Please note, postage costs will vary depending on the service and carrier selected by the customer, and also the location being shipped from. 
  • However, at the discretion of Hempire Gardens, postage will be paid under specific circumstances, and reasons for return will be assessed on an individual basis.